Excentium, Inc. Contract Information

Excentium, Inc. is an awarded contract holder under NASA’s Solutions for Enterprise-Wide Procurement (SEWP) VI Government-Wide Acquisition Contract (GWAC), Category C. Excentium is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing governance, risk, and compliance (GRC) and cybersecurity assessment services to federal customers under this vehicle.

Fair Opportunity Statement

How to Request a Quote

Government customers can request a quote for services under Excentium’s SEWP VI Category C contract through the SEWP eSRRS ordering system or by contacting Excentium directly. To help us return an accurate, timely quote, please include the following with your request:

• A description of the requirement (statement of work, performance work statement, or product/service list)
• Requested period of performance and place of performance
• Funding type and estimated ceiling, if known
• A point of contact for technical and contracting questions
• Any applicable set-aside, evaluation, or delivery constraints

Excentium’s standard quote turnaround is five (5) business days from receipt of a complete request; more complex or bundled requirements may take additional time, which we will communicate at intake.

Warranty & Technical Support

Basic warranty

Excentium warrants that services delivered under a Category C order will be performed in a professional and workmanlike manner, consistent with the applicable statement of work, deliverable acceptance criteria, and generally accepted industry practice. The Basic Warranty period runs for thirty (30) days from Government acceptance of the final deliverable, or for the period of performance on ongoing services. It covers correction and re-performance of non-conforming work at no additional cost; it does not cover out-of-scope changes, issues arising from inaccurate or unavailable Government-provided information, or post-acceptance regulatory changes.

Extended warranty & support

Ordering agencies may elect Extended Warranty (a longer coverage period for correction/re-performance) or Extended Support (continued advisory access after the period of performance) as a separately priced line item on an order. Details are provided at quote and documented in the resulting order.

Technical support

Support is available for the duration of the period of performance and any active warranty coverage, during Excentium’s standard business hours (8:30 AM–5:00 PM Eastern, Monday–Friday, excluding federal holidays), unless the order specifies extended coverage.

Post-delivery issues

A post-delivery issue is any concern identified after a deliverable has been submitted or a milestone completed. Notify the assigned Program Manager in writing within seven (7) business days of identifying the issue, referencing the order/task number and the specific deliverable in question. Excentium will acknowledge receipt within one (1) business day and assign the issue to the appropriate support tier above.

How to Troubleshoot a Problematic Order

If an order is not progressing as expected — a missed milestone, unclear status, or a deliverable that does not meet expectations — follow these steps before escalating formally.

1. Confirm the baselineRe-check the order/task document, statement of work, and any written acceptance criteria to confirm what was agreed to and identify the specific milestone or date in question.
2. Contact the Program ManagerReach out with the order number, the specific concern, and any supporting detail. Ask for a status update and a target resolution date.
3. Document the issue in writingIf the initial contact doesn’t resolve it, submit the issue in writing per the post-delivery issue procedure above, and keep a copy for the order file.
4. Escalate if unresolvedIf there’s no response within the target times above, or the response doesn’t resolve the issue, escalate to the Contracts point of contact.
5. Involve the SEWP Program Office if neededFor issues that can’t be resolved between the ordering agency and Excentium, the NASA SEWP Program Office can be engaged consistent with SEWP VI Master Contract dispute procedures.

Escalation Path